Customer Service Representative – Junior
Pay:
From CA$42,900.00 per year
Job description:
CS-1 Transportation Inc. is a leading 3PL Freight Broker (Non-Asset-based). Above all, we are the solution provider to customers needing to move freight domestically within Canada, USA and cross border. We have been named in The Growth 500 – 4 years in a row.
We are looking to add to our customer service team.
Position: Customer Service Representative (Junior)
Job Type: Full-time, Permanent
Salary: starting at $42,900 annually
Hours: 8 hour shift (Monday to Friday) including statutory holidays
Office or Hybrid: Office based position – Burlington, Ontario
Main Purpose of Job:
Firstly, you will serve as the primary point of contact for our customers, delivering outstanding service and support. The position demands a dynamic environment where effective communication skills are crucial. Most importantly your ability to assess and understand customer needs will be vital in ensuring a positive customer experience. If you are driven by a passion for assisting others and possess strong problem-solving skills, we invite you to apply.
Reports to: Customer Service Manager or Supervisor
Duties and Responsibilities:
In this position you will handle all aspects of the company’s operations. Consequently handling a high volume of both incoming and outgoing communications, exceeding 150+ emails and phone calls daily.
Firstly, the primary objective will be to oversee and track the progress of ongoing shipments. However, this role will specialize in customs (PAPs, PARs) and insurance.
Other duties will include and not limited to:
- Providing the customer with updates on the status of their freight
- Accountable for overseeing the transportation/movement of loads
- Managing the data entry in TransPlus (entering new loads, shipment details, updating shipper and consignee profiles)
You will also be responsible for engaging with multiple carriers by phone and email.
- Obtaining Proof of Delivery (POD) from carriers
- Add carrier packets and update profiles in TransPlus (including insurance)
- To assist in saving documentation, customs docs and facilitating the docs to carriers
- Negotiating wait time, additional charges incurred at pickup or delivery with carriers
Additionally, you will be trained how to dispatch loads and cross-trained as a dispatcher in the event of absenteeism, which could include:
- Managing escalation calls and emails from carriers
- Negotiating rates with carriers for shipments
- Overseeing the full movement of loads within our customer base
Requirements/Skills:
- Minimum of 1 year of prior 3PL broker industry experience (preferred);
- Knowledgeable in customs documents (PAPs, PARs) is preferred;
- Proficient knowledge of Canadian geography;
- Ability to communicate effectively in both spoken and written English;
- Reliable transportation to the main office located in Burlington;
- Bachelor’s degree in business administration, sales, or a relevant field is preferred.
Qualifications:
- Demonstrated problem-solving abilities; adept at prioritizing tasks efficiently;
- Exceptional and articulate communication skills;
- Professional demeanor; demonstrates a strong commitment to excellence;
- Possesses a keen understanding of business operations; capable of making informed decisions and analyzing data effectively;
- Superior time-management and multitasking capabilities;
- Advanced proficiency in Microsoft Office Suite;
- Proven capability to swiftly integrate and master new software applications.
Please note that part of our interview process includes various assessments. If you require accommodations during this process please inform our HR Manager.
Disclosure Statements:
This is a new position and not to fill an existing job vacancy. Please note that we do not use Artificial Intelligence (AI) to screen candidates.