Case Study: Late Night Save

The Challenge:   One of our clients contacted us on a Friday night, around 7:30pm in a panic because a carrier had bailed. They required a round trip from Rochester, NY to Detroit, MI for a loading the next day, Saturday at 8am.

The Strategy:   One of our seasoned Logistic Coordinators answered the call and took the details.

  • 12.5 hours to find a carrier
  • Estimated 660 miles (roundtrip)
  • Roughly 11 hours of transportation required (roundtrip)

The Solution:   Our Logistic Coordinator then got our client an option within 10 minutes. Our client booked the truck immediately.

The Result:   The transportation of freight went smoothly, and out client expressed their gratitude to our Logistic Coordinator in no uncertain terms.

Due to CS-1 Transportation efficient customer hours being open 24/7 – 365 days per year we are continually serving this customer on a regular basis moving forward.



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