We are looking for an exceptional Logistics Coordinator that knows the industry! We are offering an exciting opportunity to learn all aspects of 3PL brokerage.

In this position the Logistics Coordinator will need to enter orders into our TMS system. You will be required to find carriers for customer orders to move freight in the most efficient way possible. The Logistics Coordinator will negotiate with customers and carriers all while meeting the high standards CS-1 Transportation provides.

Responsibilities

• Field and direct all incoming phone calls, emails and faxes as required
• Respond to all e-mails in a timely fashion including customer e-mails for pickups, rates and availability and updates
• Responsible for adhering to checklist to accurately enter orders, provide updates and tracking
• Carrier search and rate negotiation (accessing TMS History as leverage)
• Dispatching contracts to carriers, with all/any special instructions (once rate has been agreed upon)
• Confirming customs broker information and entering into TMS
• Saving all documents (BOLS/Customs docs/Packing lists) to the server
• Saving all emails with spot quotes to the server
• Ensuring Carriers have insurance, and an acceptable safety rating before securing
• Resolving any issues regarding any order with the carrier brought to dispatch by Customer Service. This may include any accessorial, carrier delays or service problems that are more than just minor and CS cannot resolve quickly.
• Finalizing any accessorial charges brought to your attention by customer service with the carrier and the customer

Additionally, you will be crossed-trained how to work in customer service, especially on weekends:

• To handle all aspects of the company’s operations from phone calls to dealing with carriers
• To track and trace current loads
• Inform the customer the whereabouts of their freight via email, or phone
• Collect POD from carriers within a reasonable amount of time
• Add carrier packets and update profiles
• Update shippers and consignee profiles
• To assist in saving documentation, customs docs and facilitating the docs to carriers

Requirements and Skills

• Minimum of 1 year of prior 3PL broker industry (non-asset) experience (required);
• Minimum of 1 year of prior 3PL broker logistics coordinator experience (required);
• Ability to adapt to new software with strong typing skills
• Proficient in Microsoft Office Suite or related software
• Transplus or equivalent Fleet Manager experience (required)
• Previous experience in non asset-based company required
• Knowledgeable in customs documents (PAPs, PARs) is preferred;
• Proficient knowledge of Canadian and USA geography;
• Ability to communicate effectively in both spoken and written English;
• Reliable transportation to the main office located in Burlington;

Qualifications

• Demonstrated problem-solving abilities; adept at prioritizing tasks efficiently;
• Exceptional and articulate communication skills​;
• Professional demeanor; demonstrates a strong commitment to excellence;
• Possesses a keen understanding of business operations; capable of making informed decisions and analyzing data effectively​;
• Superior time-management and multitasking capabilities​;
• Advanced proficiency in Microsoft Office Suite;
• ​Proven capability to swiftly integrate and master new software applications.

Territories

Office based in Burlington, Ontario, Canada

Reporting

Reports directly to the Dispatch Manager

Pay Range

$45,000 annually (starting)